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  • Warranty and Return

    We want you to love our products as much as we do. All items we ship have successfully passed our QC inspection. Our warranties ensure you have a fantastic experience while giving you total peace of mind. Most items sold by ETOtalk are covered by the following comprehensive product warranties. For situations you are unlikely to be covered for, please check our Warranty Exemptions and Notes below.

    3 Day Dead on Arrival (DOA) Guarantee

    If your item arrives damaged or is not working, please follow the warranty process and contact our After Sales Support (aftersales@etotalk.com) for RMA authorization within 3 days of the order being received. The associated item will be exchanged with a new product free of charge (we will reimburse the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at ETOtalk.

    Special Notes:
    1. Customers must first send a clear photo or video of the damaged or defective product, plus the shipping carton, before we can consider issuing a RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Please send attachments to: aftersales@etotalk.com.
    2. Customers need to pay the return shipping fee first. After ETOtalk has received the product return and confirmed the DOA, the return shipping fee cost will be fully refunded. If our technical staff determines the item is not DOA, ETOtalk will not compensate the return shipping fee. 3. For Over Budget shipping fee, we will only compensate the return shipping fee up to a maximum of US$30.
    4. Product returns must be regular mail or registered airmail. Because the shipping fee for DHL, UPS, FedEx, TNT etc is so expensive and there will be huge tax when we clear from CN custom or even we fail to clear. If customers want to send back by fast shipping, we are sorry that you should have to pay the bills.

    14 Day Dislike Guarantee

    If you want to return the products, but the products have no major quality problems, and you just dislike it, there will be 15% restocking fee of the product value charge after returning. Return shipping reimbursement is not available for this.
    Missing item(s), wrong item(s) or incorrect package sent
    Please be sure to open the parcel and carefully check the contents before signing for the package.
    For any issues, please carefully follow our warranty process to minimize any delays:
    1. Contact our After Sales Support (aftersales@etotalk.com) with your order number and the product code (SKU number).
    2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
    3. Official proof of missing items from the shipping company.
    Possible Solutions:
    - If we have not sent the wrong item: we will resend the missing item/accessory for free within the warranty period.
    - If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). ETOtalk will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.
    Defective items should be sent back to China for free repair as our factory and the professional technical office locate here. All Customers should contact our Customer Service Department for RMA before returning items. ETOtalk will not accept any returned package without permission.
    If PayPal dispute is there, customers have to afford the shipping fee according to PayPal regulations. So we kindly advise customers contact our service people for solution. We are always here to help customers. Thank you for your cooperation.

    One Year Repair Warranty

    Unless otherwise noted on the product page, the default product warranty period is one year starting from the date of purchase, during which you are eligible for free repair. Any free repair case needs to be confirmed with the manufacturer via After Sales Support. Customers must pay the shipping fees for returning the item back, while we cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged or misused the item(s), it will not be eligible for free repair.

    Warranty Exemptions and Notes

    1. Product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
    2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
    The customer voids the warranty if they:
    - Flash the firmware of a device or root a device on their own
    - Open the body in an attempt to fix the device
    - Modify, remove, customize, or swap parts of the product
    - Use the device in a way that it is not originally intended for
    - Continue to use the item once a fault occurs and causes more damage
    3. All gifts and accessories are not in the warranty.
    4. All returns must first be authorized by ETOtalk Support team prior to return. If the customer has returned the package without prior authorization (R.M.A form), sends to the wrong address, returns an incorrect item, or returns an empty box, there will no compensation permitted in such cases.

    Special Notes:
    1. The shipping fee for sending the phone back to us will be paid by customers except for DOA situations.
    2. During the return shipping, the customer is responsible for any customs charges, excise duties or tariffs during the item return to China. In these cases we will deduct the customs fees from your authorized refund amount.
    3. ETOtalk will resend the item to the customer via Flat Rate Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
    4. If more than one month without feedback after we received the parcel and sent you notification, we will abandon it.

    How to request warranty (return, repair and refund)

    Only faulty items can be returned under warranty.
    If your item has an issue, please first contact to our After Sales Support (aftersales@etotalk.com).
    Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please state your full order number and product name (or SKU number).
    2. Tell us what steps you have already taken to resolve the issue.
    3. Provide the item code indicated on the outer packaging.
    4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
    PS: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you.

    Notes about refunds

    1. For PayPal refunds, please allow up to 48 hours for the transaction to appear on your PayPal account. You can view the status of your refund from your Account History. The processing time will depend entirely on PayPal. If you do not have a PayPal account, please allow up to 7-14 business days.
    2. For credit card refunds, it may take up 7 to 14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

    Lifetime Technical Support

    Reliable, helpful and flexible, ETOtalk offers basic technical support over the lifetime of your items. Buy with confidence and enjoy the support you deserve

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